Policies

Overview When a domain has auto-renewal enabled, our system will automatically attempt to renew the domain on your behalf – even if the domain has expired or entered a grace period. This article explains what happens during automatic renewal and your options if you didn’t want your domain or hosting to renew. How Auto-Renewal Works During the Renewal Period If auto-renewal is enabled on your domain, our system will automatically attempt to renew it before or shortly after the expiration date This includes domains that may enter a grace period (expired status) The system processes the renewal payment using your

It can be surprising when a payment is approved even though your card’s expiry date has passed. This often happens because of the way our payment provider, Stripe, works alongside your bank to keep your services running without interruption. The Process Behind It When you store a card in your account, Stripe generates a secure, encrypted token that’s tied to your bank account rather than the physical card itself. If the details were saved before the card expired, that token can still be used for future billing. When it’s time to renew, Stripe sends the transaction request using that token.

[contact-form-7 id=”23145″ title=”Re-establish Domain Identity for Registrants”]

Details on our email policy which allows us to fight spam, prevent abuse and provide fair and reliable hosting to all our customers.

Abusive Language Policy

How do I get the 30 Day Money Back Guarantee refund?

Can I host my friends?

Where can I find the Terms & Conditions

Backup Policy

Security Policy Statement