Is your domain refusing to load, even though everything appears to be set up correctly? You might be experiencing a DNSSEC configuration conflict. This article walks you through identifying and resolving DNSSEC SERVFAIL errors so your website and email start working again. What’s Happening to Your Domain? When you visit your website or send emails, you might notice: Your site won’t load in any browser Email bounces or fails to send SSL certificates won’t install or keep expiring DNS lookup tools show “SERVFAIL” responses These symptoms usually point to a DNSSEC mismatch — a technical conflict between your domain’s registry
General
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How to Add a Popup to DomainsFoundry Website Builder
This guide will walk you through adding a popup that displays content from a special content block and automatically hides after 10 seconds using custom JavaScript. To implement this, you’ll need basic skills in website editing, working with KoPage content blocks, and adding custom HTML and JavaScript. You’ll also learn how to customize the popup’s behavior, including enabling or disabling it, setting a custom display duration, adjusting its width, and preventing it from showing for returning visitors. Follow these steps to get started: Step 1: Log in to Your Website Builder (KoPage) Dashboard Open your browser and log in to
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Managing Your DomainsFoundry Services Purchased Through a Third Party
If you have registered a domain name or purchased web hosting through a third party—such as a web agency, reseller, or IT provider—your services are managed by that business. While provides the underlying hosting infrastructure, all account management, billing, and support are handled by your reseller. Who Manages Your Service? When a business (such as a web agency or reseller) sets up a domain or hosting service on your behalf, they are responsible for managing your account, billing, and support. They may offer you a branded experience while using ’s infrastructure to deliver the service. Your reseller is fully responsible
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About DomainsFoundry Support
At , we know how crucial dependable and timely support is when you need it most. We keep things personal, friendly, and actually useful. Whether you’re setting up your website, fixing a glitch, or just need a little guidance, we’ve got your back! Where to Find Help We offer a bunch of ways to get the answers you need. Check out these handy resources: Support Channels & Availability Service Availability Notes Knowledge Base 24/7 Packed with helpful guides, tutorials, and troubleshooting tips—constantly updated! Support Ticket 24/7 We aim to respond within 24 hours. Weekday queries (9 AM–6 PM) often get
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How-to use Track Delivery to check if your emails arrived
About Track Delivery Track Delivery allows you to review email delivery attempts to and from your mailboxes. Track Delivery provides details of every email delivery attempt, including whether a message was delivered successfully to your email account or if it was rejected as spam. You can also see the delivery route for a message from your account’s mail server to a remote address. How-to track an email delivery Log in to cPanel. For help accessing your cPanel see Where do I log in to my hosting control panel. Click Track Delivery. Enter the recipient or sender email address you wish
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How to change DomainsFoundry Password
This guide outlines the steps to change your DomainsFoundry password in DomainsFoundry client area, or reset it if forgotten.
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Supported Web Browsers
DomainsFoundry services are targeted at evergreen browsers. You can use DomainsFoundry on the latest versions of the following browsers: Chrome Firefox Edge Safari Compatible operating systems include: Windows 11 – Edge Android – Chrome MacOS / iOS – Safari Please note any browser you use must have cookies and JavaScript turned on. Troubleshooting sign-in errors To help protect your account, DomainsFoundry will stop you signing in from some browsers. DomainsFoundry might stop sign-ins from browsers that: Do not support JavaScript or have JavaScript turned off. Do not support cookies or have cookies turned off. Have unsecure or unsupported extensions added.
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Email Account Security
At , we care deeply about securing and protecting our customers personal data. We know how important security is to our customers and helping our customers secure their email account from hackers and bad actors is a key part of our customer experience. Consequently all our services are built around strong security. Here are some of the security measures we use, and advice we encourage you to follow, to keep your email account secure; Protect Your Email Password The most important way of keeping your email account secure is to protect your email password. You must never disclose your email
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Why are there two invoices for my service?
Why have I been charged twice for my renewal?
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How to Force HTTPS Redirect in cPanel
Force HTTPS Redirection in cPanel lets you quickly and easily redirect your website visitors to the secure, https, version of your website in just one click. Enabling Force HTTPS Redirect will redirect all your domains, including alias and addon domains, which are secured by SSL on your web hosting account to the https version of your website. Please note, we include free SSL certificates powered by Let’s Encrypt for all domains you add to your web hosting packages. Steps to enable Force HTTPS Redirect in cPanel Log in to cPanel. For help accessing your cPanel see Where do I log
