Two-Factor Authentication for Webmail

Overview

Two-factor authentication (2FA), also known as Multi-factor (MFA) and one-time password (TOTP), is a security measure that requires two forms of identification. After entering your password into DomainsFoundry webmail, you must enter a security code provided by an application on your smartphone. Without your smartphone, you cannot log in.

Important

  • To use 2FA with DomainsFoundry Webmail, your DomainsFoundry hosting plans must have 2FA enabled. Please refer to your plan for eligibility.
  • 2FA supports only one concurrent session for any user. If you open several browser windows to DomainsFoundry Webmail and log out in one of them, the server will log out the other windows.

Note

  • 2FA for DomainsFoundry Webmail requires a smartphone with a supported time-based one-time password (TOTP) app. We suggest the following apps for Android™ and iOS®:
    • Google Authenticator™
    • Duo Mobile

Configure 2FA in DomainsFoundry Webmail

To configure 2FA, perform the following steps:

  1. Login to DomainsFoundry Webmail.
  2. If in Inbox view, click Webmail Home from the main menu.

  3. Click “Two Factor Authentication** located under the Edit Settings section.

  4. Press Set Up Two-Factor Authentication.

  5. Scan the QR code with a two-factor authentication app on your phone.

  6. Enter the security code generated by your two-factor authentication app.

  7. Press Configure Two-Factor Authentication.

Remove 2FA

To remove 2FA, click Remove Two-Factor Authentication.

Reconfigure 2FA

To reconfigure 2FA, click Reconfigure. Follow the steps above to configure two-factor authentication.

Warning

  • This action will overwrite your account’s existing 2FA configuration. As a result, any existing 2FA app configurations will not provide valid security codes.

Lost Access to 2FA

If you lose access to your existing 2FA application and are unable to log in, contact your system administrator to disable your account’s 2FA access. This will allow you to configure 2FA again.

Login to Webmail using 2FA

To log in to Webmail using Two-Factor Authentication (2FA), follow these steps:

  1. Access Webmail:
    • Open your web browser and navigate to the Webmail login page provided by your hosting provider.
  2. Enter Your Credentials:
    • Enter your email address and password in the corresponding fields.
  3. Authenticate with 2FA:
    • After entering your password, you will be prompted to enter a six-digit security code from your 2FA app.
    • Open your 2FA app (e.g., Google Authenticator, Duo Mobile) on your smartphone.
    • Find the account associated with your Webmail and note the current six-digit code.
  4. Enter the 2FA Code:
    • Enter the six-digit code from your 2FA app into the Security Code text box on the Webmail login page.
    • Note: You have 30 seconds to enter the code before it expires and a new code is generated.
  5. Complete Login:
    • Click Login (or a similar button) to complete the authentication process and access your Webmail.

If the code is entered correctly, you will be logged into Webmail. If you encounter issues, such as an invalid code error, ensure that the date and time settings on your device are correct and synced.