The following outlines your rights to a refund when purchasing products and services from DomainsFoundry.
Many of DomainsFoundry‘s products and services are custom-configured to your personal specifications and cannot be resold. Therefore DomainsFoundry does not offer refunds for the following products and services:
- Domain Name
- Web Hosting*
- Email Hosting*
- SSL Certificates
- Web Design services
- Setup Fees
- Service Upgrades
- Promotional Offers
- Electronic Software Downloads
*Covered by 30 day money back guarantee
30-day money back guarantee
DomainsFoundry web hosting and email hosting services are covered by our 30 Day Guarantee.
United Kingdom & EU Customers
Your DomainsFoundry purchase is covered by the European Distance Selling Directive which states that you have the unconditional right to cancel your order within a “cooling off” period of 7 working days from date of purchase.
The nature of our products and services modifies your rights as follows:
- Domain names and SSL Certificates are viewed as “personalised goods or goods made to a consumer’s specification” as they reflect your personal choice of name and cannot be resold if rejected. As a result the right to cancel terminates once the domain or SSL certificate is registered.
- If your DomainsFoundry service commences before the end of the 7 day cooling off period, you waive the right to a refund. If you wish to take advantage of the 7 day cancellation period, please indicate this at time of ordering and we will not commence the service until 7 days after your order has been received. See Exceptions to the regulations for more information.