How do I take a screenshot of my problem?

Capturing a screenshot can be one of the quickest ways to showcase a problem you’re facing on your device to the support team. Here’s a step-by-step guide on how you can take screenshots on various popular platforms like iOS (iPhone/iPad), Android, macOS, and Windows:

Windows:

For all versions of Windows:

  • Press PrtScn key. This copies the entire screen to the clipboard. After that, you can paste it (Ctrl+V) into any application that supports images (like Microsoft Paint, Word, or an email).

  • If you want to capture the active window only, press Alt + PrtScn.

For Windows 11:

You can also use the Snipping Tool by typing Snipping Tool into the Start Menu search bar.

This tool offers options to capture a fullscreen screenshot, window screenshot, or a custom screenshot.

In newer versions of Windows 11, use Shift + Windows Key + S to initiate a screenshot, then drag your cursor over the part of the screen you wish to capture.

The screenshot will be copied to the clipboard and you can paste it (Ctrl+V) into any application.

macOS:

  • To capture a screenshot of your entire screen, press Command + Shift + 3 on your keyboard.
  • To capture a portion of the screen, press Command + Shift + 4 then select the area you want to capture.

Your screenshot will be saved on your desktop by default with the name like “Screen Shot [date] at [time].png”.

iOS (iPhone/iPad):

For iPhone X or later

  1. Press the Power button on the right side of the device and the Volume Up button on the left side simultaneously.
  2. You’ll hear the shutter sound or see a flash, indicating that the screenshot has been captured.
  3. The screenshot will be saved to your Photos > Albums > Screenshots.

For iPhone 8 or earlier, and iPad:

  1. Press the Power (Sleep/Wake) button on the top or right side of the device and the Home button simultaneously.
  2. You’ll hear the shutter sound or see a flash, indicating that the screenshot has been captured.
  3. The screenshot will be saved to your Photos” > Albums > Screenshots.

Android:

For most Android devices:

  1. Press the Power button and the Volume down button at the same time.
  2. Hold for about 1-2 seconds until a screenshot notification appears.
  3. The screenshot will be saved in your “Gallery” or “Photos” app in the “Screenshots” folder.

Note: The process might slightly vary depending on the brand and model of Android device.

Firefox Web Browser:

  1. Right click a web page to open a menu.
  2. Click Take Screenshot
  3. Click Download to save the file to your ‘Downloads’ folder.

Notes

Please remember to hide any sensitive information in your screenshots with placeholders before you send them.

The screenshots taken following these steps should provide a clear picture of the problem you are facing, thereby facilitating quicker and more effective support from the technical team.