Find and understand charges from DomainsFoundry that you see on your bank, credit card, debit card or mobile billing statement.
1. Find out if the charge was for a recent purchase.
Click here to login to DomainsFoundry Dashboard. Then click Billing > My Invoices to view your purchase history.
2. Find out if the charge was for a subscription which was renewed.
When you look at the list of all your purchases the invoice may relate to a subscription or domain name which have been renewed automatically.
If you no longer want the subscription, you can request a cancelation.
3. Check whether a colleague or family member has made a purchase.
If our name doesn’t ring a bell then you might want to ask work colleagues or your family if they have signed up for hosting service or domain name. You can check your purchase history under Billing > My Invoices from your DomainsFoundry Dashboard.
Sub account contacts may have permission to purchase on your behalf. You can manage your sub account contact purchasing permissions.
Anyone who has your DomainsFoundry Dashboard username and password can make charges to your account. If you have authorised charges, change your DomainsFoundry Dashboard password.
4. Check whether you have bought something using another DomainsFoundry Dashboard profile.
Check your emails for any notifications from DomainsFoundry.co.uk of a purchase. The email address we sent the email notification to may be the username of the DomainsFoundry Dashboard profile which made the purchase.
Go to DomainsFoundry Dashboard and sign in with your other DomainsFoundry Dashboard profile. Then access your invoices.
5. Contact DomainsFoundry Support
If you’ve followed the steps above and could not find out why you were charged, please contact DomainsFoundry Support
